Shipping Policy
Shipping Policy
Last Updated: January 1, 2025
1. Overview
We are committed to getting your order to you as quickly and safely as possible. Please read this shipping policy carefully to understand our processing times, delivery estimates, and everything in between.
2. Order Processing Time
All orders are processed within 1 to 3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive an email confirmation once your order has been successfully placed and again when it has shipped.
3. Estimated Delivery Times
Estimated delivery times by region:
- Standard Shipping: 7 to 14 business days
- Express Shipping: 3 to 7 business days (where available)
- International Shipping: 10 to 21 business days depending on destination and customs clearance
These are estimates only and not guaranteed delivery dates. Delays may occur due to customs, public holidays, or carrier issues beyond our control.
4. Shipping Costs
Shipping costs are calculated at checkout based on your location, order weight, and selected shipping method. We occasionally offer free shipping promotions — subscribe to our newsletter or check the website to stay informed.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with your tracking number and a link to track your package. Please allow 24 to 48 hours for tracking information to update after receiving the notification.
6. International Shipping
We ship to most countries worldwide. International customers are responsible for all customs duties, import taxes, and fees imposed by their country upon delivery. These charges are not included in the product price or shipping cost. We are not responsible for delays caused by customs processing.
7. Address Accuracy
Please ensure your shipping address is complete and correct before placing your order. We are not responsible for orders lost or delayed due to incorrect addresses. If you notice an error after placing your order, contact us immediately at support@yourstore.com and we will do our best to correct it before shipment.
8. Lost or Stolen Packages
If tracking shows your package as delivered but you have not received it, please check with neighbors or your building management first. If it is still missing, contact us within 7 days of the marked delivery date and we will open an investigation with the carrier. We are not liable for packages stolen after confirmed delivery.
9. Contact Us
For any shipping related questions, please contact us at support@yourstore.com or through our Contact Us page.